Privacy Policy

Effective Date: September 22, 2025

In this Privacy Policy ("Policy"), we describe the information that The Cleaning Authority (collectively “we” or “us”), may collect, use, and disclose about visitors to the website that links to this Policy (the "Site"). We are composed of multiple locations, each of which is independently owned and operated by a franchisee that has entered into a franchise agreement allowing it to use The Cleaning Authority.

By visiting or using the Site, you acknowledge that your use of our Site, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes. Note that if you execute a subsequent agreement with The Cleaning Authority, that agreement may modify these terms and conditions.

The Information We Collect About You

We collect information about you directly from you, from other entities, and automatically through your access or use of our Site.

This Policy also applies to certain information we collect from the users of any mobile applications that link to this Policy (the “App”). For users of the App, we collect App Data (defined below). This Policy applies to App Data as well.

Information We Collect Directly From You

The information we collect from you depends on how you use our Site, App and/or the services. For example, if you request a quote through our Site, we will collect your contact information (typically, name, email, country, state/province, phone number, company) and a description of the service in which you are interested. If you participate in a contest, we will obtain your entry information (contact information) and any pictures, videos, captions, or other information that you may choose to submit to us for purposes of the contest entry. We also will collect any other information that you choose to provide to us in your communications with us.

Information We Collect From Other Entities

Our Franchisees. If you request a service through one of our franchisee’s websites, whether online or over the phone, as well as the service agreement we will receive a copy of your contact information and the service that you have scheduled with the franchisee.
Marketing Companies. We obtain prospective contact lists from non-affiliated marketing companies.
Social Network Platforms. If you tag us in a photo on a social network site and you enter a contest or promotion, we will collect the information that you have posted to that site unless you have made your posting “private.” Please see the social networking site for information about their disclosure of information practices.
Advertising Networks, Operating Systems, Internet Service Providers, Analytics Providers. We may collect information automatically about you and your interaction with our Site and/or our App from these entities. See below for additional information.

Information We Collect Automatically

We use cookies, web beacons, and other technologies to automatically collect information about your use of our Site, including:

domain name;
your browser type and operating system;
web pages you view on the Site;
links you click on the Site;
your IP address;
general location information;
the length of time you visit our Site and use our services;
the referring URL, or the webpage that led you to our Site.

We may obtain this information from operating systems and platforms, as well as from data analytics providers and internet service providers. We may, but do not typically, associate this with other information that we collect about you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

How We Use Your Information

We use your information, including your personal information, for the following business or commercial purposes:

Service Provisioning/Transactional Purposes:

To provide our services to you.
To tailor the content and information that we may send or display to you, to offer general location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the services.
To administer the customer loyalty program (if established).

Customer Service Purposes:

To communicate with you about your use of our services, to respond to your inquiries, and for other customer service purposes.

Marketing:

To send marketing emails about: our products and services, including newsletters about our products and services; products and services of the other members of our family of companies, as noted at https://www.authoritybrands.com/). Should you choose to unsubscribe to emailing lists or any registrations, you can opt-out by following the “unsubscribe” link in any email or by contacting us at the information provided in the “Contact us” section of your jurisdiction. Please note that even if you have indicated your choice not to receive commercial emails from us, we may still communicate with you in connection with the services or products you ordered, in accordance with applicable laws. In addition, it may take several days for us to register a change of preference across all our systems.
We may contact you by phone (with consent, if required by applicable law) about our products and services. If you provide consent to receiving phone calls from us, you represent that you are an authorized user and subscriber to that phone number.

Advertising:

To assist us in determining relevant advertising content and media.
To evaluate the success of our adverting campaigns (including our online targeted advertising and offline promotional campaigns).
See also our targeted advertising section discussed below.

Product Improvement/Research/Administration:

To better understand how users access and use our services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users, and we will use this information.
To provide reports to our service providers, franchisees, members of our family of companies, regulators, and others.
To implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us.
To enforce this Privacy Policy, our Terms, and other policies.
To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.

Legal Purposes:

To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Policy.

Other:

As otherwise required or permitted by applicable laws.

How We Share Your Information

For purposes of texting, we do not share your mobile phone number or your consent to SMS / texting with third parties seeking to market to you. For more information, please see SMS Messaging Terms and Conditions below.

SMS Messaging Terms and Conditions

To receive SMS messages (texts), you must have a wireless device of your own that is subscribed to 2-way messaging services from your wireless carrier. Carrier traffic may result in delayed or undelivered messages. Text messages to you are at no cost, but your wireless carrier may charge you standard messaging fees or taxes for each message you send or receive, depending on your wireless subscription plan. Text messages may be regarding customer care (such as, among others, appointment reminders, billing), account notifications, products, services, offers, promotions, marketing and franchise opportunities, may be recurring and may be sent via automated technology.

Your mobile phone number or your consent to SMS / texting will not be shared with third parties for their marketing reasons/purposes. Message and data rates may apply. Msg frequency varies. You may reply STOP at any time to cease texts from a brand to which you previously consented.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

For questions or help with any text messages you receive, please reply HELP to the message or contact us at 949-752-5326.